Privacy Policy

Introduction:

Voyage Alliance Pvt. Ltd. (hereinafter “Voyage Alliance”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.

This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Voyage Alliance and itsaffiliates.

This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by Voyage Alliance through any of Voyage Alliance’s customer interface channels including its website, mobile site & offline channels including call centers and offices (collectively referred herein as "Sales Channels").

For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Voyage Alliance. For the purpose of this Privacy Policy, Website means the website(s) and mobile site(s).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Voyage Alliance’s business partners, advertisers, sponsors or other sites to which Voyage Alliance provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with Voyage Alliance and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

USERS OUTSIDE THE AREA LIMITS OF INDIA

Please note that the data shared withVoyage Alliance shall be primarily processed in India and such other jurisdictions where a third party engaged by Voyage Alliance may process the data on Voyage Alliance’s behalf. By agreeing to this policy, you are providing Voyage Alliance with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

If you have any concerns in the processing of your data and wish to withdraw your consent, you may do so by writing to the following email id: privacy@voyagealliance.com. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you want to book any international holiday package in fixed departures (group bookings), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors in each city where you will stay, and they may further process this information for making suitable arrangements for you during the holiday. Such sharing and processing of information may extend to the hotel where you will stay or the tour manager who will be your guide during the travel.

A withdrawal of consent by you for us to process your information may:

• severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
• unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

Registration on the Website:  Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age, profile picture etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).

Other information: We may also collect some other information and documents including but not limited to:

• Transactional history (other than banking details) about your e-commerce activities, buying behavior.
• Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
• Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
• Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
• Information pertaining any other traveler(s) for who you make a booking through your registered Voyage Alliance account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
• If you request Voyage Alliance to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.
• For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, Voyage Alliance may not be able to process the booking. Voyage Alliance will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
• In case you opt for contactless check-in at Hotels, then copies of your government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor your hotel booking.
• For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider.
• In case you opt for contactless check-in at Hotels, then copies of your government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor your hotel booking.
• Your Covid-19 Vaccination status and certificate in case you wish to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. Voyage Alliance will never process the beneficiary id and other id details contained in the vaccination certificate.

Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that Voyage Alliance may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. Voyage Alliance will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case a User does not wish to provide this information or opts for deletion of the information already provided, Voyage Alliance may not be able to process the desired booking request. Voyage Alliance will never share any of the above information collected including PAN card details, Vaccination status & certificate , Passport details , Aadhar Card details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

USE OF YOUR PERSONAL INFORMATION:

The Personal Information collected maybe used in the following manner:

While making a booking

While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

• confirm your reservations with respective service providers;
• keep you informed of the transaction status;
• send booking confirmations either via sms or Whatsapp or any other messaging service;
• send any updates or changes to your booking(s);
• allow our customer service to contact you, if necessary;
• customize the content of our website, mobile site and mobile app;
• request for reviews of products or services or any other improvements;
• send verification message(s) or email(s);
• validate/authenticate your account and to prevent any misuse or abuse.
• contact you on your birthday/anniversary to offer a special gift or offer.

Surveys:

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

Marketing Promotions, Research and Programs:

Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. Voyage Alliance frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new Voyage Alliance services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.

In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.

From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.

Voyage Alliance may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, Voyage Alliance may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit etc., we at times may verify information of customers on selective basis, including their credit information. Additionally, Voyage Alliance may share your Personal Information, anonymized and/ or aggregated data to a third party that Voyage Alliance may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing and assessing credit worthiness for offering bookings on credit.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Voyage Alliance will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

In case user wishes to delete their account, they can do so using available account delete option.

 

 

COOKIES AND SESSION DATA

Cookies:

Voyage Alliance uses cookies to personalize your experience on the Website and the advertisements that maybe displayed.Voyage Alliance’s use of cookies is similar to that of any other reputable online companies.

Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.

A cookie may also be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. Voyage Alliance supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking Voyage Alliance cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.

Automatic Logging of Session Data:

Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.

WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

Service Providers and suppliers:

Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with Voyage Alliance you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that Voyage Alliance does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of Voyage Alliance as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

Voyage Alliance does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

COMPANIES IN THE SAME GROUP:

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services, both leisure- and travel-related, which might interest you; or help us address your questions and requests in relation to your bookings.

If the assets of Voyage Alliance are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

BUSINESS PARTNERS and THIRD-PARTY VENDORS:

We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for Voyage Alliance customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

Voyage Alliance may share your Personal Information to third party that Voyage Alliance may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.

Occasionally, Voyage Alliance will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

DISCLOSURE OF INFORMATION

In addition to the circumstances described above, Voyage Alliance may disclose User's Personal Information if required to do so:

• by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
• to conduct our business;
• for regulatory, internal compliance and audit exercise(s)
• to secure our systems; or
• to enforce or protect our rights or properties of Voyage Alliance or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

USER GENERATED CONTENT

Voyage Alliance provides an option to its users to post their experiences by way of reviews, ratings and general poll questions and travel’s point. The customers also have an option of posting questions w.r.t a service offered by Voyage Alliance or post answers to questions raised by other users. Voyage Alliance may also hire a third party to contact you and gather feedback about your recent booking with Voyage Alliance Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.

The UGC that Voyage Alliance collects may be of the following kinds:

• Review and Ratings
• Question and Answers
• Crowd Source Data Collection (poll questions).

Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted.

HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new Voyage Alliance services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.

PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS

When the Voyage Alliance app is installed on your phone or tablet, a list of permissions appear and are needed for the app to function effectively. There is no option to customize the list. The permissions that Voyage Alliance requires and the data that shall be accessed and its use is as below:

Android permissions:

Device & App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your travel booking experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.

Camera: This permission enables you to use your camera from within the application to upload a new profile picture, upload an image for sharing hotel reviews and also allows you to take videos to upload as video reviews on our application. This permission will also enable you to scan QR codes for easy UPI payments.

Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free in-funnel experience. It helps us map email ID’s to a particular user to give you the benefit of exclusive travel offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.

Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch Voyage Alliance app to make a travel booking, we auto-detect your location so that your nearest airport or city is auto-filled. We also require this permission to recommend you nearest hotels in case you are running late and want to make a quick last minute booking for the nearest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly

SMS: If you allow us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you don’t need to move out of the app to read the SMS and then enter it in the app.

Phone: The app requires access to make phone calls so that you can make phone calls to hotels, airlines and our customer contact centers directly through the app.

Contacts: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone.

Photo/ Media/ Files: The libraries in the app use these permissions to allow map data to be saved to your phone's external storage, like SD cards. By saving map data locally, your phone doesn't need to re-download the same map data every time you use the app. This provides you a seamless Map based Hotel selection experience, even on low bandwidth network.

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading, more hotel/ flights/ package options to choose from, etc.

Device ID & Call information: This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.

Calendar: This permission enables us to put your travel plan on your calendar.

Bluetooth: This permission enables us to provide you services of the third parties that make available certain features of their products/services on our application. The permission specifically enables our third party service providers whose services you book on the application to permit you to lock and unlock your self-driven vehicles seamlessly.

Video/Audio: This permission enables you to upload videos on our application or to submit video reviews of your hotel/property stays and thereby providing you with new ways of providing reviews of your experience on our application. The audio permission enables us to ensure that the video content that you upload has a clear audio in its background.

Phone Number: We need the permission of access to phone number to provide a seamless login experience, to optimise your travel booking experience and to enable you to obtain UPI services and to prevent fraud in some cases on our application

IMEI/IMSI: This permission enables us to identifying different users uniquely and helps us to prevent frauds on our application.

Subscription Information: Your subscription information enables to provide you a seamless experience depending upon your network and to optimise the application’s performance. In addition this also enables us in providing to you the train status even in an offline mode and additionally even in a no network area you can get fully aware of the status of the train you want to search for.

SIM Serial Number: This permission enables us to read your sim serial number and helps us in authenticating your mobile number for UPI registration. It helps us to ensure that the mobile number you are using is actually present on your device that you are using to register for UPI.

IOS Permissions:

Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you do not opt for this, updates for your travel like PNR status, booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.

Contacts: If you opt in for contacts permission, it enables us to provide a lot of social features to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We will also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone.

Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch our app to make a travel booking, we auto-detect your location so that your nearest Airport or City is auto-filled. We require this permission to recommend your nearest hotels in case you are running late and want to make a quick last minute booking for the nearest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly.

HOW WE PROTECT YOUR PERSONAL INFORMATION?

All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

WITHDRAWAL OF CONSENT AND PERMISSION

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to privacy@voyagealliance.com

YOUR RIGHTS QUA PERSONAL INFORMATION

 

You may access your Personal Information from your user account with Voyage Alliance. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to privacy@voyagealliance.com

 

ELIGIBILITY TO TRANSACT WITH VOYAGE ALLIANCE

You must atleast 18 years of age to transact directly with Voyage Alliance and also to consent to the processing of your personal data.

 

CHANGES TO THE PRIVACY POLICY

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

 

You may always submit concerns regarding this Privacy Policy via email to us at privacy@voyagealliance.com . Voyage Alliance shall endeavor to respond to all reasonable concerns and inquires.

 

 

 

Community Guidelines for Travellers Hub:

 

Welcome to the Voyage Alliance community-Travellers Hub. We recognize how important it is for Voyage Alliance to be a safe place where travellers feel empowered to share your views and participate. Our goal is to allow travellers to express themselves freely as long as it doesn’t offend others. We follow very basic instructions and guidelines to ensure the authenticity, transparency, and the value of our shared content or information. Our guidelines apply around the world to all types of content.

• We require email verification from a permanent, active email address for each user logging in Traveller’s Hub:
• We want our users to be real, who provide their real names and accurate information about themselves. It is not fine to provide misleading information about yourself or your qualifications, experiences, and achievements on Voyage Alliance.
• We want our users to be honest, outspoken, and respectful. Do not post unprofessional message, add videos, or share other content in a manner that is intended to be misleading or inaccurate.
• We never alter or delete the user submitted content on Travellers Hub.
• We strive to maintain a safe and friendly community for our users. The services shouldn't be used to harm others or to air personal grievances and disputes
• We do not allow users to use the services to harass, abuse, or send other unwelcome communications (e.g., unprofessional, romantic advances, sexually explicit content, junk mail, spam, chain letters, and phishing schemes)
• We do not allow hate speech acts like attacking people because of their race, ethnicity, national origin, gender, sexual orientation, political or religious affiliations, or medical or physical condition
• We do not allow users to post content containing nudity, sexually explicit material, or pornography. You also may not post content that threatens sexual violence or sexual assault or promote escort services, prostitution, or human trafficking.
• We do not allow content depicting or promoting instructional weapon making, drug abuse, and threats of theft.
• We do not allow content or activities that promote or encourage suicide or any type of self-injury, including self-mutilation and eating disorders
• We do not allow organizations or groups that engage in or promote violence or property damage, organized criminal activity, prejudice, or hate. Content that depicts terrorist activity, that is intended to recruit for terrorist organizations, or promotes or supports terrorism in any manner, is not tolerated in the use of our services
• We respect the intellectual property rights of others and do not allow copyright infringement. You may not violate the intellectual property rights of others, including copyrights, patents, trademarks, trade secrets, or other proprietary rights
• We believe the use of our services, defined in Privacy policy and Terms of Use, must comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, tax laws, and regulatory requirements. You may not use the services to create or operate a pyramid scheme, engage in fraud, or to sell or promote illegal drugs. Also, don't use the services to intentionally distribute viruses, worms or other software that can destroy or interrupt others' data or computer devices.

Conclusion

 

All of our users must adhere to follow these guidelines, as well as Voyage Alliance Terms of use and Privacy Policy.Voyage Alliance holds the right to remove a post, added video, and other shared content at any time if found inappropriate and notifies them by email. The content approved and posted on Voyage Alliance are individual opinions of Voyage Alliance users and not of Voyage Alliance.

Everyone on Voyage Alliance plays a part in keeping the platform safe and respectful. We ask people to share responsibly and to let us know when they see something that may breach our community guidelines. We make it easy for people to report potentially breaching content, including profiles,individual content to us for review. Please keep in mind that reporting a piece of content does not guarantee that it will be removed from the site.

The consequences for breaching our community guidelines vary depending on the severity of the breach and user history on the platform. For instance, we may warn someone for a first breach, but if they continue to breach our policies, we may restrict their ability to post content on Voyage Alliance or disable their profile. We may also notify law enforcement when we believe that there is a genuine risk of physical harm or a direct threat to public safety.

Our community guidelines, which we will continue to develop over time, serve as a guide for how to act and react on Voyage Alliance. It is in this spirit that we ask members of the Voyage Alliance community to follow these guidelines.

Terms of Use:

 

The following terms of use governs your use of Voyage Alliance, services, features, technologies and software that we offer, except where we expressly state that the separate terms of use (and not these) apply.

 

 

 

Personalizing Your Experience

 

Your experience on Voyage Alliance is unlike anyone else's: share your view or experiences, messagingand other content that you see on Voyage Alliance and other features that you might use and search.

Relevant Engagement

We help you connect and share or receive experiences relevant to your search across the Voyage Alliance services you use. We use the data that we have to make suggestions for you and others.

Express Yourself

There are many ways to express yourself on Voyage Alliance and share your experience that matters to you – for example: writing reviews, posting feedback, and adding other content to your profile. We have also developed and continue to explore new ways for users to use technology to share more expressive and engaging content.

Community Protection

Members can only build community on Voyage Alliance if they feel safe. We employ dedicated humans around the world and develop automated algorithms to detect misuse of Voyage Alliance, harmful conduct towards others and situations where we may be able to help support or protect our community. If we come across such conducts, we will take appropriate action – for example, offering help, removing content, blocking access to certain features, disabling an account or contacting law enforcement.

Your Commitments to >Voyage Alliance

We provide these services to you and others to help advance our mission. In exchange, we need you to make the following commitments:

Using Voyage Alliance

When users stand behind their opinions and actions, our community is safer and more accountable. For this reason, you must:

• Be 18 or over
• Use the same name that you use in everyday life
• Provide accurate information about yourself
• Create only one account (your own) and use your profile for personal purposes
• Not share your password, give access to your Voyage Alliance account to others

We try to make Voyage Alliance broadly available to every travellers but you cannot use Voyage Alliance if:

• We've previously disabled your account for breaches of our terms of use or policy.
• You are prohibited from receiving our services under applicable laws.

 

Sharing Content

We want members to use Voyage Alliance to express themselves and to share content that is important to them, but not at the expense of the safety and well-being of other members or the integrity of our community. You therefore agree not to engage in the conduct described below (or to facilitate or support others in doing so). You may not:

• Use Voyage Alliance to share anything that breaches the terms of user agreement, our community guidelines that apply to your use of Voyage Alliance
• Use Voyage Alliance to share anything that is unlawful, misleading, discriminatory or fraudulent
• Use Voyage Alliance to share anything that infringes or breaches someone else's rights
• Upload viruses or malicious code, or do anything that could disable, overburden or impair the working or appearance of Voyage Alliance
• Access or collect data from Voyage Alliance using automated means (without our prior permission) or attempt to access data that you do not have permission to access

We can remove content that you share in breach of these provisions and, if applicable, we may take action against your account, for the reasons described below. We may also disable your account if you repeatedly infringe other people's intellectual property rights. To help support our community, we encourage you to report the content or conduct that you believe breaches your rights.

Permissions to Voyage Alliance

We need certain permissions from you to provide our services:

• Permission to use content that you create and share: You own the content that you create and share on Voyage Alliance, and nothing in the agreement takes away the rights that you have to your own content
• You are free to share your content with anyone else, wherever you want. To provide our services, however, we need you to give us some legal permission to use this content. Specifically, when you post feedback, share experiences and upload other content that is covered by intellectual property rights (e.g., photos or videos) on Voyage Alliance, you grant us a non-exclusive, transferable, sub-licensable, royalty-free and worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate and create derivative works of your content. This means, for example, that if you post a feedback,share experience of certain product or add photo information on Voyage Alliance, you give us permission to store, copy and share it with others.
• You can end this license at any time by deleting your content or account. You should know that, for technical reasons, any content that you delete may persist for a limited period of time in backup copies (though it will not be visible to other users)

 

Additional Provisions

Updating Terms of Use

We work constantly to improve our services and develop new features to make our service better for you and our community. As a result, we may need to update the terms of use from time to time to accurately reflect our services and practices. Unless otherwise required by law, we will notify you before we make changes to terms of use and give you an opportunity to review them before they go into effect. Once any updated terms of use are in effect, you will be bound by them if you continue to use Voyage Alliance.

Account Suspension

We want Voyage Alliance to be a place where member travellers feel welcome and safe.

If we determine that you have breached our terms or policies, we may take action against your account to protect our community and services, including by suspending access to your account or disabling it. We may also suspend or disable your account if you create risk or legal exposure for us or when we are permitted or required to do so by law. Where appropriate, we will notify you about your account the next time you try to access it.

Limits on Liability

We work hard to provide the best services we can and to specify clear guidelines for everyone who uses them. Voyage Alliance platform and its services, however, are provided "as is", and we make no guarantees that they will always be safe, secure or error-free, or that they will function without disruptions, delays or imperfections. To the extent permitted by law, we also (A) DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS (E.G. WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF DATA, AND NONINFRINGEMENT); (B) DO NOT GUARANTEE THAT THE SERVICES WILL FUNCTION WITHOUT INTERRUPTION OR ERRORS, AND (C) PROVIDE THE SERVICE (INCLUDING CONTENT AND INFORMATION) ON AN “AS IS” AND “AS AVAILABLE” BASIS. We do not control or direct what people and others do or say, and we are not responsible for their actions or conduct (whether online or offline) or any content that they share (including offensive, inappropriate, obscene, unlawful and other objectionable content).

We cannot predict when issues may arise with our services. Accordingly, our liability shall be limited to the fullest extent permitted by applicable law, and under no circumstances will we be liable to you for any lost profits, revenues, information or data, or consequential, special, indirect, exemplary, punitive or incidental damages arising out of or related to these terms even if we have been advised of the possibility of such damages.

Disputes

We try to provide clear rules so that we can limit or hopefully avoid disputes between you and us. If a dispute does arise, however, it's useful to know up front where it can be resolved and what laws will apply.

If you are a consumer, the laws of the country in which you reside will apply to any claim, cause of action or dispute that you have against us, which arises out of or relates to the Voyage Alliance platform and the services offered ("claim"), and you may resolve your claim in any competent court in that country that has jurisdiction over the claim. In all other cases, you agree that the claim must be resolved exclusively in the Civil Court, Bangalore-India that you submit to the personal jurisdiction of the court for the purpose of litigating any such claim, and that the laws of the republic of India will govern these terms of use agreement and any claim, without regard to conflict of law provisions.

Other

Except as specifically stated in another terms of use agreement we have with you, these Terms constitute the entire agreement between you and us regarding the use of Voyage Alliance and the Terms of Use supersede all prior proposals, negotiations, agreements, and understandings concerning the subject matter of these Terms. You represent and warrant that no person has made any promise, representation, or warranty, whether express or implied, not contained herein to induce you to enter into this agreement. Our failure to exercise or enforce any right or provision of the agreement shall not operate as a waiver of such right or provision. If any provision of the agreement is found to be unenforceable or invalid, then only that provision shall be modified to reflect the parties' intention or eliminated to the minimum extent necessary so that the agreement shall otherwise remain in full force and effect and enforceable. To the extent allowed by law, the English versions of this agreement are binding and the translations are provided for convenience only. The terms of use agreement, and any rights or obligations hereunder, are not assignable, transferable or sub licensable by you except with Voyage Alliance's prior written consent, but may be assigned or transferred by us without restriction. Any attempted assignment by you shall violate this agreement and be void. The section titles in the agreement are for convenience only and have no legal or contractual effect; as used in this agreement, the word "including" means "including but not limited to."

Please contact us with any questions regarding any of the terms mentioned in Voyage Alliance Terms of Use agreement.

 

📩 Contact Us

 

Got a question? Need a little help? We’re here for you!

🏢 Registered Office

Voyage Alliance Pvt. Ltd.
Jal Vayu Towers, 971NGEF Layout, Sadanandanagar
Bengaluru, Karnataka – 560038, India

🏬 CorporateOffice

559, 1st Floor, 9th A Main, 1st StageIndiranagar, Bengaluru – 560038, India

🌐Website: www.voyagealliance.com
📱Mobile: +91 99453 30868

 

🚀 Careers at Voyage Alliance

At Voyage Alliance, every day is an adventure. If you’re passionate about the travel industry and looking for a dynamic, challenging, and rewarding career, we’d love to hear from you.

Join us and be part of a team that thrives on innovation, collaboration, and the excitement of shaping unforgettable travel experiences.

📩 Ready to begin your journey? Send your resume to hrm@voyagealliance.com, and we’ll be in touch.

👉 Follow us on LinkedIn to explore our latest job openings.

🌟 Why Work With Us?

Work for Yourself
At Voyage Alliance, your career is designed around you. No matter your role, once you’re part of the Voyage family, you’ll enjoy flexible engagement models that make life easier. Every team member works with clear, fixed goals—empowering you to take charge of your success.

Grow as You Earn
We believe growth comes from freedom. That’s why we encourage creativity, improvisation, and fresh thinking—whether it’s in your domain or beyond it. At Voyage Alliance, you’ll discover new strengths, unlock opportunities, and evolve both personally and professionally.

Room for Learning, Every Day
We’re a culture that thrives on curiosity and experimentation. We know that failures are stepping stones to innovation, and we value genuine efforts, even when outcomes vary. At Voyage Alliance, you’ll find the freedom to test, learn, and grow without limits.

✨Join us, and let’s build the future of travel—together.